The new IT Services and MIS Helpdesk is available here
https://rhacc.samanage.com/saml_login/RHACC
Please bookmark that link and use it the next time you need to access the helpdesk
You must be enrolled in the College Multifactor Authentication (MFA) programme to access College facilities remotely.
If you need help please call IT Services on +44 (0) 208 891 5907 extension 4357